'It's a fuss about nothing' are the words of Stephanie Scott in a short interactive drama which is part of a training programme aimed at changing attitudes and behaviours to towards bullying and harassment in the workplace.

A potentially serious incident has been reported and people are divided about the truth of the matter. The characters in this scene are trying to do a good job. They are like us, they know what bullying and harassment looks like, they know how to behave though they admit that some things get in the way of them doing a good job.

As observers of the scenario the learners can see the situation from several points of view and have the opportunity to investigate the story further by asking questions to the characters, or be given access to reports, letters and pictures which adds detail to the story.

By developing an empathic relationship towards the characters, the audience can come up with strategies and advice in order to prevent bullying. Behaviour and attitudes can be challenged and skills developed in the safe environment of a fiction.

Effective communication between the characters is developed using some positive linguistic frameworks. In this approach delegates' skills, capabilities and understanding are acknowledged and shared. Everyone is an expert because they know what it is to be human.

From the safety of their seats the audience is actively engaged in the drama which is recognisable; people can see themselves and others reflected in the fiction. The emotional engagement is powerful in motivating and sustaining learning.